Your Privacy is Our Priority
We collect only the data necessary to provide you with our prior authorization services and improve your experience with OncoPA Solutions.
Introduction
OncoPA Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our prior authorization management platform and related services.
We collect only the data necessary for the proper functioning of our website and services. This includes basic user information for account management, usage tracking for system optimization, and technical data for security and performance monitoring.
Information We Collect
Personal Information
Account Information
Username, email address, and password (encrypted) for account creation and authentication
Clinic Information
Clinic name, practice details, and user role information for service delivery
Contact Information
Phone numbers and email addresses for communication and support purposes
Usage Data
Search Activity
Cancer types, subtypes, stages, and treatment phases searched to provide relevant documentation
System Usage
Login times, session duration, and feature usage for system optimization and support
Document Access
Which documents are accessed and when, to track usage limits and provide support
Technical Data
System Logs
IP addresses, browser information, and error logs for security and performance monitoring
Security Data
Failed login attempts, security events, and access patterns for fraud prevention
How We Use Your Information
Account Management
Authenticate users, manage access levels, and provide personalized experiences
Service Delivery
Provide relevant prior authorization documents and treatment pathway information
System Optimization
Monitor usage patterns, improve performance, and enhance user experience
Security Protection
Detect and prevent fraud, unauthorized access, and system abuse
Customer Support
Provide technical assistance, resolve issues, and improve service quality
Communication
Send important updates, service notifications, and support communications
Information Sharing and Disclosure
Data Security
Your Privacy Rights
Access
Request access to your personal information we have collected
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request a copy of your data in a portable format
Data Retention
Account Data
Retained while your account is active and for a reasonable period after account closure for legal and business purposes.
Usage Data
Retained for up to 2 years for system optimization and support purposes.
Security Logs
Retained for up to 1 year for security monitoring and fraud prevention.
Legal Requirements
Some data may be retained longer if required by law or for legitimate business purposes.
Cookies and Tracking Technologies
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone
Business Address
OncoPA Solutions
Privacy Officer
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.